“AFTRA-SAG Federal Credit Union is committed to keeping members informed and educated concerning identity theft, security and fraud prevention.”
From the moment you become a member, we go to great lengths to protect your money and your identity.
Identity Verification is an important part of virtual branch Internet account access to ensure anyone logging on to an account is who they say they are.
Security Resources provides important information about protecting your money and your identity, credit reporting agencies, lost or stolen debit and credit cards, suspicious account activity and more.
Security Notices
February, 2013
Fraudulent calls/text messages to gain account information: If you receive an automated call or a text message asking you to key in your credit union account number, debit card number or any other personal information, be aware and do not provide any personal or account information. Remember, we will never solicit personally identifiable information such as account numbers, social security numbers, passwords, etc. via e-mail or phone calls.
If you ever have a doubt, please contact us by telephone at 818-562-3400 or toll-free at 800-826-6946.
February, 2012
Restriction on Purchases in United Arab Emirates and Pakistan: On account of an increase in fraudulent debit card activity, effective 2/27/2012 a restriction has been placed on all debit card purchases performed in the United Arab Emirates.
On account of an increase in fraudulent debit card activity, effective 2/28/2012 a restriction has been placed on all jewelry and clothing debit card purchases performed in Pakistan for amounts exceeding $199.
Please contact the credit union during business hours (Monday-Friday: 9am – 5pm Pacific Time) at 1-818-562-3400 and the restriction can be lifted for you.
November, 2011
Restriction on Purchases at Pharmacies in New York: On account of a spike in fraud at pharmacies in New York, effective 10/31/2011 a restriction has been placed on debit card purchases at pharmacies and drug stores in New York. Please contact the credit union during business hours (Monday-Friday: 9am – 5pm Pacific Time) at 1-818-562-3400 and the restriction can be lifted for you.
Better safe than sorry
We also recognize that you may want to verify the validity of email correspondence you receive from us. Depending on your account and features you select, you may receive any or all of the following via email:
- eStatement availability notifications
- Security bulletins
- Promotions
- Survey invitations
The following are details about recently sent emails:
- May, 2012 - All members will receive an annoucement of lower loan rates available.
- March, 2012 - Members signed up with eStatements will receive an eStatement notification email with a new look and feel. Members may log into virtual branch Internet home banking to see a preview.
- February, 2012 - Select members will receive an email reminder about our new, lower auto loan rates.
- December, 2011 - Select members will receive an email reminder about our low auto loan rates.
- November, 2011 - January, 2012: Select members will receive an email regarding the annual payment skip promotion.
- October, 2011; All members will receive a reminder email about our low auto loan rate + free GAP promotion.
In this age of sophistication, someone may try to impersonate us, so feel free to visit this site at any time to validate electronic correspondence you receive. Remember, we will never solicit personally identifiable information such as account numbers, social security numbers, passwords, etc. via e-mail or phone calls.
And if you ever have a doubt, please contact us by telephone at 818-562-3400 or toll-free at 800-826-6946.
