“AFTRA-SAG Federal Credit Union is committed to keeping members informed and educated concerning identity theft, security and fraud prevention.”
From the moment you become a member, we go to great lengths to protect your money and your identity.
Identity Verification is an important part of virtual branch Internet account access to ensure anyone logging on to an account is who they say they are.
Security Resources provides important information about protecting your money and your identity, credit reporting agencies, lost or stolen debit and credit cards, suspicious account activity and more.
Security Notices
November, 2011
Restriction on Purchases at Pharmacies in New York: On account of a spike in fraud at pharmacies in New York, effective 10/31/2011 a restriction has been placed on debit card purchases at pharmacies and drug stores in New York. Please contact the credit union during business hours (Monday-Friday: 10am – 5pm Pacific Time) at 1-818-562-3400 and the restriction can be lifted for you.
July, 2011
Visa Debit Card Transactions in Hong Kong Blocked: Due to a recent and dramatic increase in debit card fraud, effective 7/08/2011 the credit union placed a block on all debit card transactions originating in Hong Kong. Please be aware that if you are traveling to or reside in Hong Kong, your Visa debit card will not work for merchants located in Hong Kong; however, the block can be lifted on your individual debit card by telephoning us during regular business hours (Monday-Friday: 10am – 5pm Pacific Time, Sunday-Thursday: 1am – 8am Hong Kong Time) at 1-818-562-3400.
FRAUDULENT TEXT MESSAGES: In the last few days credit unions from around the country have reported their members are receiving bogus text message (smishing) alerts. The text message indicates it is from Credit Union Services and advises the member to call the number provided in the text message to have their card reactivated. This is a scam as no credit union would ever ask a member for this type of information using text messaging.
Better safe than sorry
We also recognize that you may want to verify the validity of email correspondence you receive from us. Depending on your account and features you select, you may receive any or all of the following via email:
- eStatement availability notifications
- Security bulletins
- Promotions
- Survey invitations
The following are details about recently sent emails:
- December, 2011 - Select members will receive an email reminder about our low auto loan rates.
- November, 2011 - January, 2012: Select members will receive an email regarding the annual payment skip promotion.
- October, 2011; All members will receive a reminder email about our low auto loan rate + free GAP promotion.
- August, 2011: All members will receive an email announcing new, lower auto loan rates.
In this age of sophistication, someone may try to impersonate us, so feel free to visit this site at any time to validate electronic correspondence you receive. Remember, we will never solicit personally identifiable information such as account numbers, social security numbers, passwords, etc. via e-mail or phone calls.
And if you ever have a doubt, please contact us by telephone at 818-562-3400 or toll-free at 800-826-6946.
